• Techsupport help

    Dear Quogue Community,

    As we increase the use of educational technology both in the classroom as well as from home with the implementation of a 1:1 Macbook/iPad program based on grade level, the potential need for assistance with these devices becomes prevalent.

    To ensure that all Staff and Students are able to effectively use these devices as an educational tool, the Quogue School has implemented a “ticket” system to report computer problems directly to a trained computer technician.

     If you require assistance with a school-issued computer, click on the link or type it into your browser address bar and fill out the requested information. The technician will review the problem and respond via email with the next steps along with the ticket number.

    The link will take you to a page requesting information. 

    Here is how you should answer:

    • “E-mail” – type in your email address
    • “Summary” – type in a brief description of your computer problem
    • “Description” – type in a detailed description of your computer problem
    • “Category” – click on the down arrow and select the category that best fits your needs. 
    • “Attached File” -- is a button to add additional information. Do not click, it is NOT REQUIRED.

    Click on the gray “SUBMIT” bar to submit your computer problem to the technician. If you would like further assistance with the above link, please email Michael Zuccaro.

    We hope you find this service helpful.

    Be well and stay safe.

    Nicholas Mangogna
    Dept. of Information Technology
    E: nmangogna@quogueschool.com
    T: 631-653-4285 x525